Terms & Conditions

Trade Description Act

Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while colour reproduction is a close representation, light variations in the actual goods may occur.


Payment for orders will have to be made at the point of sale, and not at the point of despatch. By making a purchase, you specifically authorise LWLJewellery to submit information to the relevant third party for credit card authorisation. All card holders will be checked for validation and authorisation by the issuing credit card or bank. If your card issuer declines authorisation for any reason, LWLJewellery cannot be held liable for any delay in despatch or non-delivery. Please supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order.

Cancellation of Order

You have the right to cancel your order however if the order has been processed and shipped by the warehouse it will not be possible for us to intervene / stop shipment. You will need to follow the standard returns procedure. Please contact customer services directly on 01865343815 for further information.

Withdrawal of products

We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.

Legal Statement

LWLJewellery’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by them to the customer. LWLJewellery shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. LWLJewellery cannot accept any liability for a failure to comply with specific instructions stated on the product. Your statutory rights are not affected by this statement